Our Smile Technicians are responsible for supporting all of our Smile Coaches and ensuring smooth operation and flow of our patients.

THE NITTY GRITTY of the role includes: 

Smiling! The main objectives of this position is to ensure that all Smile Coaches are supported, instruments are processed through medical grade sterilization system, chairs and operatories are disinfected and sterilized with the proper procedures between patients, taking intra-oral photographs, taking digital impression and 3D Xrays on patients, and stocking supplies. Many of our Smile Technicians have the opportunity to advance to other positions in the practice including being a Smile Coach (which requires a specific RDA or OA license) or other advanced positions. 

Our Smile Coaches (who have obtained a license of RDA or OA) are responsible for carrying out the orthodontist’s treatment plans and have been educated and trained to understand and think like our orthodontist.

THE NITTY GRITTY of the role includes: 

Smiling! This role is great for Team members who like one-on-one interaction and work with a patient indirectly and directly regarding their smile and mouth. Our Smile Coaches are amazing team players and love communicating with the orthodontist, the patient and their family’s members. Our all-star Smile Coaches have great chair side manner, are very gentle with patients and also stay on time with a very efficient schedule. This role requires quick thinking, to always be learning, accuracy in taking in and giving information, and great dexterity in working with your hands.

Our Director of First Impressions (DOFI’s) are the welcoming, warm, winning voice and face of Hello Ortho. DOFI’s are responsible for embodying the entire culture, and friendliness of the team, and giving patients a great experience. They are also responsible for being a magnet of patients to our practice.

THE NITTY GRITTY of the role includes: 

Smiling! This role is great for Team members who are naturally joyful, and genuinely are interested in and like to help other people. A warm, welcoming voice and smile are a must for this role! Our Directors of First Impressions are always on stage and have an amazing ability and awareness of focusing on multiple things at one time. Advanced communication and people skills help go along way and being able prioritize who, when and what to communicate is a must. This role requires advanced skills with technology, apps and software. Being able to easily learn and retain training on technology is essential. This position is best suited for those who have a long to-do list but can still be present and kind to the patient or team member in front of them.

Our Treatment Concierge is the guide for our patients to start their orthodontic journey.

THE NITTY GRITTY of the role includes: 

Smiling! This role is great for people who thrive in relationship-based sales and enrollment! Our Treatment Concierge is focused on building deep relationships with patients and their families and understanding their desires and needs in order to give them the best orthodontic experience possible. Being a people person and amazing communicator is a must. Our Treatment Concierge are also able to multitask while active listening for the patients’ needs and wants all in a conversation that builds relationships. A Treatment Concierge must have a deep understanding of the Value of orthodontic treatment at Hello Ortho and be comfortable having financial conversations with patients and families. This role also includes communicating patient treatment with other dental offices, taking patient photographs, digital impressions and 3D x-rays. Organization and relentless follow are a must for this position.